Help Center FAQ
What is your Return Policy?
All Sales at The Last Lift are final. No exchanges or returns.
Which shipping courier do we use?
The majority of our shipments are sent with Canada Post and UPS we also ship with Canada Post for remote addresses and PO Boxes. Orders shipped to the US are always sent with UPS.
I found an item online that doesn’t have a shipping option, how come?
Certain items such as bikes are only available in store. Because of manufacturer warranty and safety issues we are unable to ship bikes to your home. Bikes are only purchasable in store.
If I purchase skis with bindings can you have them mounted before shipping?
Bindings are always shipped unmounted due to manufacturer warranty and safety issues.
Where can I get my tracking number?
Once your order has been shipped you’ll receive an automatic email from us with your tracking number. The tracking number will be updated as soon as it’s picked up by the courier and scanned into their system.
I haven’t received my package, what do I do now?
Once our shippers have packed and shipped your item you’ll receive an email from us with your tracking number. The tracking number will let you see the status of your order and let you know if there are any issues with your shipment. If the tracking information states that your item was delivered but you haven’t received it or there are any other problems, please contact our support team and we’ll do our best to resolve the issue.
I’m experiencing issues with my item, is it covered by warranty?
Each product is subject to different warranty conditions depending on the manufacturer. If you’re experiencing an issue with a product please send an email to hello@thelastlift.com with your order number and we’ll check with our warranty department to see if the item is covered. If you can, please provide pictures to help expedite the process. Be aware that products damaged through accidents and normal wear and tear are not covered. Read more about warranties here.
What payment methods can I use online?
We accept all major credit cards as well as Paypal and Apple Pay. Payments have to be made through the online channel and cannot be processed over the phone.
Do you offer a Boot Fit Guarantee for online purchases?
We do not offer a Bootfit Guarantee on any ski boots purchased from The Last Lift.
Does The Last Lift offer price matching?
No, we cannot price match.
Can I special order an item that isn’t in stock?
We stock past season's items so they are usually not in stock from suppliers. If you can't find what you are looking for check out skiisandbiikes.com
Have a question that isn’t covered?
If you were unable to find what you were looking for, please don’t hesitate to contact us through one of our customer support channels and we’ll get back to you as soon as possible.
How are taxes calculated on my order?
Sales taxes are calculated during checkout and are based on the province of your shipping address. Kids Essentials are exempt from provincial taxes and are charged 5% GST. Orders from the US are not subject to Canadian taxes but may be subject to import duties and custom processing fees. For more details we suggest contacting your local customs bureau before placing your order.
I selected the In-Store Pickup option, how will I know my order is ready?
Once your order has been transferred to the desired store and is ready for pick up we’ll contact you by phone or email to let you know.
How do I cancel my online order?
We cannot cancel an order once it's placed.
I made a mistake after placing my order, what do I do?
We cannot adjust or change any order information once it's placed. Make sure you check all details before submitting.
Are your prices in Canadian Dollars or US Dollars?
All Skiis & Biikes products are listed and sold in Canadian dollar regardless of if you’re shopping from Canada or the US. If the purchase is made from the US you may be charged a currency exchange rate dictated by your bank.
How much is my half back credit?
We accept junior sized: skis, ski boots, snowboards, snowboard boots, and bikes.
How do I get my Racer Discount online?
The prices on the Last Lift are better than a standard 20% racer discount.
Do you sell Gift Cards online?
No, The Last Lift does not offer gift cards.
I bought something online recently and now it is on sale, can I have a credit for the difference?
Unfortunately there are not credits or refunds on price changes.
If I don’t like my ski boots can I return them?
Unfortunately you cannot return items back to The Last Lift.
Why has my order been flagged for verification?
All orders are automatically subject to verification. When an order is flagged by our system for additional verification, we will put your order on hold and contact you for additional information.This ensures that all supplied information is correct, and serves to protect our customers and ourselves from online fraud.
Why was my order cancelled?
We work hard to make sure our online store is secure and deserving of your trust. Our system will flag orders for cancellation if billing information does not match up with our verification process. Please call, email, or message our customer service team if your order has been cancelled.
Additionally, since we have both physical stores and online channels and our inventory flows through both, a product can sell out in the stores while you have it in your online cart, before checking out. We are working on reducing instances of this but unfortunately it does happen.
Why won't my discount code work?
Some discount codes only work with select categories. Racer discounts will only work on race related product. Most discount codes have a time limit or limited to one per customer. If a discount code is not working.
What are the estimated delivery times?
If you live in the Greater Toronto Area deliveries can take about 2 days. If you live outside of Ontario deliveries take usually 5 business days. Check out our shipping page for more information.